Zoho CRM and BigCommerce Integration - Benefits and Solutions

Zoho CRM is a popular software that helps businesses manage their customer relationship. It provides features like lead management, sales forecasting, contact management, and much more. But when it comes to eCommerce, businesses require more than just CRM software. This is where BigCommerce comes into play. It is an all-in-one e-commerce platform that helps businesses sell products online.

Integrating Zoho CRM with BigCommerce can provide extensive benefits to businesses of all sizes. The integration can be achieved through API or SDK. The API approach is the most common option, where businesses can use the REST API integration of Zoho CRM and make use of BigCommerce’s API.

The integration of Zoho CRM and BigCommerce provides businesses with several solving solutions to the day-to-day problems. Here are a few benefits of integrating Zoho CRM with BigCommerce:

Real-Time Updates

With the integration of Zoho CRM and BigCommerce, businesses get real-time updates on customer orders, changes in titles or descriptions, and fulfillment status. This helps businesses provide excellent customer service by keeping them informed throughout the buying process.

Customer Data Sync

The integration of Zoho CRM with BigCommerce allows businesses to sync contact information, order history, and transaction-related information with Zoho CRM. The integration helps businesses have a unified view of all their customer interactions and helps them understand their customers' behavior better.

Workflow Automation

The Zoho CRM and BigCommerce integration allow for workflow automation. This means that businesses can automate tasks like order processing, lead generation, email campaigns, and customer follow-ups. The integration helps businesses save time and cost while maintaining customer satisfaction.

Elimination of Manual Entry Error

The integration of Zoho CRM and BigCommerce eliminates the need for manual data entry. This reduces the chance of manual errors and saves businesses time and effort. The integration allows businesses to focus on things that matter the most, and that is the growth of the business.

Conclusion

The integration of Zoho CRM and BigCommerce can provide businesses with several benefits, including real-time updates, customer data sync, workflow automation, and elimination of manual entry errors. The combination can help businesses deliver excellent customer service and improve customer retention rates. If you’re running an eCommerce business and managing customer relations seems challenging, then integrating Zoho CRM and BigCommerce can be the solution to your problems.