Improving Customer Support with Zendesk and Webhooks by Zapier

When it comes to providing online customer support, there are many tools available to businesses. Two popular options are Zendesk and Webhooks by Zapier.

Zendesk

Zendesk is a cloud-based customer service platform that allows businesses to track, prioritize, and solve customer support requests across various channels such as email, chat, phone, social media, and more. Additionally, Zendesk offers useful features such as custom ticket fields, live chat, and knowledge base management.

Webhooks by Zapier

Webhooks by Zapier, on the other hand, is a tool that allows businesses to build automated workflows between different web services using custom code, called webhooks. Webhooks can trigger actions in other services when specific events occur in a connected service.

Integration of the Two through API or SDK

The integration of Zendesk and Webhooks by Zapier can be done through API or SDK. By integrating these two tools, businesses can automate many redundant tasks and streamline their customer support workflow.

Problems their Integration Solves

One common problem that the integration of Zendesk and Webhooks by Zapier solves is the creation of customer tickets. For example, when a customer sends an email to your support email, you can use a webhook to create a ticket and assign it to the appropriate agent in Zendesk. Moreover, businesses can use webhooks to automatically assign tags, escalate tickets based on priority, and update the ticket’s status on Zendesk.

Conclusion

The integration of Zendesk and Webhooks by Zapier provides businesses with countless opportunities to improve their customer support workflow. By automating some repetitive tasks, businesses can improve their response time to customer requests and increase customer satisfaction.