Zendesk and Microsoft Dynamics 365 CRM are two powerful tools that help businesses in customer support and relationship management. While Zendesk is a leading customer support software that offers various customer service solutions, Microsoft Dynamics 365 CRM is a powerful CRM tool that helps businesses in managing their customer data and improving customer relationships.

Integration of these two tools can help businesses to streamline their customer support processes, automate workflows, and improve the overall customer experience. The integration can be achieved through API or SDK.

What is Zendesk?

Zendesk is a cloud-based customer support platform that offers various customer service solutions like ticketing systems, multi-channel support, knowledge base, and live chat. It is a leading customer support software that helps businesses in managing their customer interactions and support processes.

What is Microsoft Dynamics 365 CRM?

Microsoft Dynamics 365 CRM is a powerful customer relationship management tool that helps businesses in managing their customer data and improving customer relationships. It offers various features like sales automation, marketing automation, customer service, and field service.

Integration of the two through API or SDK

Integration of Zendesk and Microsoft Dynamics 365 CRM can be achieved through API or SDK. API integration enables businesses to exchange data between two systems like creating and updating tickets, syncing customer data, and automating workflows. Whereas SDK integration enables businesses to embed Zendesk functionality into Microsoft Dynamics 365 CRM like ticketing systems, support portal, and knowledge base.

Problems their integration solves

The integration of Zendesk and Microsoft Dynamics 365 CRM can solve many problems that businesses face while managing their customer support and relationship management processes. Some of the problems that their integration solves are:

• Streamlining customer support processes
• Automating workflows
• Providing a unified view of customer data
• Improving the overall customer experience

Conclusion

The integration of Zendesk and Microsoft Dynamics 365 CRM is a powerful solution that can help businesses to improve their customer support and relationship management processes. The integration can be achieved through API or SDK and can solve many problems that businesses face. By integrating Zendesk and Microsoft Dynamics 365 CRM, businesses can streamline their customer support processes, automate workflows, and improve the overall customer experience.