The Benefits of Integrating Zendesk and GoTo Training

If you're in charge of training employees or customers, you know how challenging it can be to manage both the training content and the support requests that arise during training. Luckily, there are some powerful tools out there that can help simplify this process, including Zendesk and GoTo Training.

What is Zendesk?

Zendesk is a popular customer support and ticketing system that allows you to manage all your support requests in one place. It's a great tool for tracking and resolving customer issues quickly and providing excellent service.

What is GoTo Training?

GoTo Training is an online training platform that allows you to create, manage, and deliver training to your employees or customers. It's a great tool for organizing and delivering high-quality training that's both engaging and effective.

Integration of the two through API or SDK

What happens when you integrate these two powerful tools? You get the best of both worlds! By using the Zendesk API or SDK, you can connect your GoTo Training account to your Zendesk account. This allows you to track all your training activities, including registrations, enrollments, and course completion, directly within Zendesk.

Problems their integration solves

Integrating Zendesk and GoTo Training can solve many common training and support-related problems that organizations face. Some of the benefits of this integration include:

• Improved ticket management: By tracking all your training activities directly within Zendesk, you can quickly and easily respond to any support requests related to training.
• Increased efficiency: With all your training data in one system, you can streamline your training and support processes, saving time and resources.
• Better insights: With detailed training data available in Zendesk, you can gain insights into your training program's effectiveness and identify areas for improvement.
• Enhanced customer experience: By providing high-quality training and excellent support, you can deliver an outstanding customer experience that builds loyalty and trust.

Conclusion

Integrating Zendesk and GoTo Training is a smart choice for any organization that wants to streamline its training and support processes and provide a better customer experience. By using the Zendesk API or SDK to connect these two powerful tools, you can track all your training activities and support requests in one system, saving time and resources and delivering an outstanding customer experience.