Greenhouse

Greenhouse is a recruitment and applicant tracking system that helps companies manage their hiring process. It offers features such as job posting, candidate tracking, interview scheduling, and employee onboarding.

Zendesk

Zendesk is a customer service and support platform that provides businesses with a unified system for managing customer interactions. It includes tools for ticket management, chat support, and self-service customer support.

Integration of the Two through API or SDK

By integrating Greenhouse and Zendesk through API or SDK, companies can streamline their workflows when it comes to recruitment and customer support. With this integration, it is possible to:

• Automatically create a Zendesk ticket for each new candidate in Greenhouse
• View candidate information from Greenhouse directly within Zendesk to provide better support
• Track candidate status and progress in Greenhouse through Zendesk
• Synchronize data between the two platforms to avoid duplicate entry and inconsistencies

Problems their Integration Solves

One of the biggest problems that the Greenhouse and Zendesk integration solves is the need for efficient communication between recruitment and customer support. With the integration, information about candidates is easily accessible within Zendesk, making it easier for support agents to provide contextually relevant support. It also eliminates the need for manual creation of tickets in Zendesk, saving time and reducing the risk of human error.

Additionally, the integration solves the problem of data inconsistency between the two platforms. By synchronizing data, any updates or changes made to candidate information in Greenhouse is automatically reflected in Zendesk, preventing any discrepancies.

Conclusion

The integration of Greenhouse and Zendesk through API or SDK is a powerful way to streamline workflows and improve communication between recruitment and customer support teams. By automating tasks and synchronizing data, this integration can save time and prevent errors, resulting in a more efficient and effective hiring and support process.