Integrating Amazon Polly and ServiceNow

Amazon Polly is a text-to-speech service that uses advanced deep learning technologies to synthesize natural-sounding speech from text. ServiceNow is a cloud-based platform that delivers digital workflows to help businesses manage their IT operations and services.

By integrating Amazon Polly and ServiceNow, businesses can enhance their IT service management operations by adding text-to-speech capabilities to their workflows. This can be done through API or SDK integration, allowing for seamless communication between the two platforms.

One problem this integration solves is the need for audio notifications in IT service management. For example, a ServiceNow ticket may need to be escalated to a higher-level technician, but the assigned technician is not available. An audio notification can be generated using Amazon Polly to alert the next available technician, allowing for quicker resolution of the issue.

In addition, this integration can improve accessibility for users with visual impairments. Amazon Polly can be used to generate audio descriptions of ServiceNow dashboards and reports, making it easier for visually impaired users to navigate the platform.

Conclusion

The integration of Amazon Polly and ServiceNow through API or SDK can enhance IT service management by adding text-to-speech capabilities and improving accessibility for visually impaired users. This integration solves problems such as the need for audio notifications and can lead to quicker resolution of IT issues.